What is a Business Process?

• Allows you to track separate sales, support, and lead lifecycles
across different divisions, groups, or markets

Available Business Processes:
– Sales Processes – Create different sales processes that include some or all of the picklist values available for the Opportunity Stage field
– Support Processes – Create different support processes that include some or all of the picklist values available for the Case Status field
– Lead Processes – Create different lead processes that include some or all of the picklist values available for the Lead Status field
– Solution Processes – Create different solution processes that include some or all of the picklist values available for the Solution Status field