What are the Objects available in the Salesforce Business Process and Give some Business Process Example?


Lead
Opportunity
Case
Solution
–You must create the business process before creating record types for each of above objects.
– You can then associate each business process with one or more record types and make it available to users based on their profile.
– In order to implement more than one business process, multiple record types must also be implemented.
Business Process Examples
Lead Processes:
– Cold Call
– 3rd Party telesales companies
– Leads generated via campaigns
– Leads generated via a registration form
Opportunities Sales Processes:
– Miller Heiman/ Solution Selling Methodology
– Inside Sales vs. Outside Sales
– New business vs. Existing Business (Up selling)
Case Processes:
– Customer Inquiries
– Internal Requests
– Billing inquiries
Solutions Processes:
– Internal vs. Public Knowledge Base

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